Surveys

Knowing where you company stands

Surveying consumers, employees and traders reveals the satisfaction with the service it provides, as well as what is expected of it in the first place. This knowledge is vital in specifying positive steps to improve them.

Ongoing surveys are an invaluable means of recognising changes in customer service. concertare provides a tailor-made optimisation service with profitable results; conducting these surveys demonstrates a real profitable change at reasonable price.

Consumer surveys

Consumer surveys can have various aims, (for example establishing what the consumer expects, or whether the consumer is satisfied with their service), and be conducted in various ways, (in writing, on the phone, online, in person). concertare will draw up a project-specific package to suit the nature of a company’s development.

Consumer Forums

A consumer forum is a selected discussion group of actual or potential consumers regarding the qualitative nature of their service experiences with a particular company. concertare organises such forums. Consumers are supervised by project leaders who are responsible for the analysis of the significant data. In being present it is ensured that all relevant consumer discussion reaches the appropriate ears first hand. Thus the findings can be evaluated to constructing the next step towards optimisation.

Employee surveys

Without looking after your staff you cannot look after your customers. Therefore it is essential that your workforce is regularly consulted and that the yielded information is actively applied in company development. If employee surveys are to be fruitful this includes data protection issues and utilising the correct channels of communication. concertare offers comprehensive assistence in this area to get the most out of the surveying process.

Focus Groups

Small group discussions are followed and moderated by specialists who listen to the opinions generated by particular consumer issues. Focus groups are a means of quickly and efficiently isolating a multitude of questions about the development of a company’s customer relations.