Financial Sector

The demise of customer loyalty, the growth of the internationally competitve market and margin pressures characterise this sector.

concertare works to find an effective solution for retaining old customers and attracting new ones.

Previously completed projects (national and international):

• Test studies in retail, private clients and financial advising
• The building of several sales channels
• Customer surveys
• Usability analysis
• Employee surveys

Clients and projects (excerpt): Bank Gesellschaft Berlin, Dresdner Bank, Sparkassen, Sparda Bank, Volks- und Raiffeisenbanken, West LB