Call Centre

Call Centres have become an increasingly important instrument, as an efficient means of providing personal customer contact. The training, motivation and behaviour of the Call Agents are the mark of quality in any such customer contact.

concertare offers a modular and integrated quality-development system, either for an internal or external call centre. The quality-development system includes modules for the systematic assessment, communication and training of centre operatives at work.

Previously completed projects (national and international):

• Mystery Calls
• Call Monitoring
• Employee training (Blended Learning)
• Employee surveys