Automobile Industry

European standards, changes in the market, the tightening of consumer pockets and increasingly aggressive price wars are heavily influences on the automobile industry. Additionally there is a growing impact of car sales on the national economy. concertare works with specialists from the car trade, using ‘mystery shopper’ style research to analyse and evaluate the effectiveness of existing sales structures and the quality of workshop services. This enables us to target how exactly our clients can improve their service, a process we help set up with a sustained relationship in mind.

Previously completed projects (national and international):

• Test consulting in car sales
• Workshop assesssment
• Car Dealer surveys
• Continued customer surveys
• Price evaluation
• Audits

Clients and projects (excerpt):
Audi, BMW, Citroën, Honda, Porsche, Volvo, Volkswagen